Shipping policy
Shipping Policy
Last Updated: 4 October 2026
Thank you for shopping with us. We aim to make your shopping experience simple, secure, and reliable. Please read the following shipping information before placing your order.
1. Shipping Destinations
We currently ship orders within the United Kingdom (UK), including England, Scotland, Wales, and Northern Ireland.
Some remote areas may have different delivery times or additional shipping charges.
2. Order Processing
Orders are normally processed within 1–3 working days after payment has been successfully received.
Orders placed on weekends or UK public holidays will begin processing on the next working day.
Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.
3. Delivery Times
Estimated delivery times are:
- Standard UK Delivery: 3–7 working days
- Express Delivery: 1–3 working days, where available
Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to courier issues, adverse weather, public holidays, or circumstances beyond our control.
4. Shipping Charges
Shipping costs will be displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions or other delivery offers. Any applicable offer will be clearly displayed on our website or at checkout.
5. Tracking Your Order
Where tracking is available, tracking details will be sent to the email address provided during checkout.
Please allow up to 48 hours after dispatch for tracking information to become active.
6. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned to us because an incorrect or incomplete address was provided, we may contact you to arrange redelivery. Additional delivery charges may apply.
7. Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact us so we can investigate the issue with the delivery provider.
If your tracking information shows that the parcel has been delivered but you cannot locate it, please first check with household members, neighbours, or the delivery location provided by the courier.
8. Damaged Packages
If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the item received. We will review the issue and assist you with the appropriate solution.
9. Pre-Orders
If an item is marked as a pre-order, the estimated dispatch date will be shown on the product page. If your order contains both pre-order and in-stock items, we may dispatch the items together unless otherwise stated.
10. Delivery Delays Beyond Our Control
We are not responsible for delays caused by events outside our reasonable control, including severe weather, courier disruptions, strikes, public holidays, customs-related issues, or other unforeseen circumstances.
11. Contact Us
If you have any questions regarding your order or delivery, please contact our customer support team through the Contact Us page on our website.
We will do our best to respond and assist you as soon as possible.
Thank you for choosing our store.